Deliveries & Returns

Custombella Delivery & Return Information
Royal Mail Tracked
Delivery : Estimated between 2 - 5 working days after Dispatch
Dispatch : Estimated 1- 5 working days

Free UK delivery over £ 79

£ 3.49
Guaranteed Delivery
Delivery : Guaranteed Next working day after Standard Dispatch
Dispatch : Guaranteed 1 - 5 working days

For all orders 


£9.99
Super Guaranteed Delivery 
Delivery : Guaranteed Next working day after Dispatch
Dispatch : Guaranteed next working day

For all orders 

£15.99
International Delivery
Delivery : Estimated 6 - 15 working days after Dispatch
Dispatch : Estimated 1 - 5 working days 

Free Delivery Orders above £ 250

Import taxes domestic, VAT or duty may apply and any costs are to be bourne by the customer


£14.99
Jersey & Guernsey TrackedDelivery : Estimated between 2 - 5 working days after Dispatch
Dispatch : Estimated 1- 5 working days

Free UK delivery over £ 79

£ 4.99
Jersey & Guernsey Guaranteed
Delivery : Guaranteed Next working day after Standard Dispatch
Dispatch : Guaranteed 1 - 5 working days

For all orders 

£ 10.99
Special Shipping requestsFor special requests or International Express shipments, please contact our customer serviceOn Request

International & European Delivery

We ship Worldwide. If you need more information about shipping costs or delivery times, please contact our customer service before placing your order.

Returns & Refunds Policy

If you are not completely happy with your purchase please contact us within 14 days and we will look into your query immediately. If the item is damaged in transit or we have made an error with the order we will send a replacement straight away. 

Please email photograph's of the damage including the packaging to the email address sales@custombella.co.uk and we will prioritise the replacement of your order within 3 working days.

Please ensure that all personalisation is correct before submitting the order as we cannot replace or refund incorrect orders.

Once the order is placed and the item has been processed for personalisation you will be committed to the order and will not be able to return the item due to the customised nature of the products we offer since they cannot be resold.

You may contact us by the following methods

  • Phone: 0141 484 8900
  • Email: sales@custombella.co.uk
  • Chat : available