Deliveries & Returns

Royal Mail Tracked (Standard Shipment – UK)

Delivery: Estimated 2–10 working days after dispatch depending on destination and shipping method.
Dispatch: Estimated 2–10 working days after artwork approval where required 

Orders dispatched with Standard Shipment come with estimated delivery dates only. Delays can occasionally occur during transit, which is outside our control. If you have any concerns regarding your order, our customer service team will be happy to assist.

Additional Information – Standard Shipment:
As most of our items are custom-made and personalised in-house, some orders may require additional processing time before they can be dispatched. During busy periods, or for orders with multiple personalised items, dispatch times may be slightly longer than usual.
We always do our best to ship as quickly as possible; however, Standard Shipment does not include guaranteed delivery dates or daily tracking updates.

Free UK delivery on orders over £ 90 ( VAT included )
Price: £6.00 ( VAT included )

Guaranteed Delivery (UK)

Delivery: Guaranteed next working day after dispatch
Dispatch: Guaranteed 2–10 working days
Price:£15 ( VAT included )

Super Guaranteed Delivery (UK)

Delivery: Guaranteed next working day after dispatch
Dispatch: Guaranteed next working day
Price:£25 ( VAT included )

International Delivery

Delivery: Estimated 6–15 working days after dispatch
Dispatch: Estimated 2–10 working days
Free international delivery on orders over £249

Import taxes, local VAT or customs duties may apply. These charges are the responsibility of the customer.

Jersey & Guernsey – Tracked

Delivery: Estimated 2–10 working days after dispatch
Dispatch: Estimated 2–10 working days

Free UK delivery over £89
Price: £5.89

Jersey & Guernsey – Guaranteed

Delivery: Guaranteed next working day after dispatch
Dispatch: Guaranteed 2–10 working days
Price: £10.99

Special Shipping Requests

For special requests or international express shipments, please contact our Customer Service team.
Price: On Request

International & European Delivery

We ship worldwide.
If you need more information about shipping costs or delivery times, please contact Customer Service before placing your order.

Dispatch & Worldwide Delivery Policy

To offer the best service, price and quality, orders are dispatched from two locations:

• United Kingdom – Greenock
• Ukraine – Boryspil

Orders sent with Standard Shipment provide estimated delivery dates only.
CustomBella cannot be held responsible for delays during transit, but rest assured — we always follow your order until you receive it.

Only orders placed with Express Shipment or Guaranteed Delivery include a confirmed delivery date.

Picking Up Your Order

Orders can be collected from one of our shops by appointment.
Please contact us to schedule your collection.

Returns & Refunds Policy

We aim to resolve all return requests quickly and professionally as part of our premium service.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving.

To request a return, please contact us at sales@custombella.co.uk, and include :

  • Your order number
  • Full name
  • Product(s)
  • Reason for return
  • Clear photos of the item

Return requests must be made within 14 days of delivery. Requests made after this period may not be accepted.

All return requests must be approved before items are sent back.

Eligible Returns

Returns are accepted for non-personalised items only.

Items must be:

  • Unused
  • In original condition
  • Returned in original packaging

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Personalised Items

As all personalised items are made to order, they cannot be returned or refunded.

Exceptions apply only in the case of:

  • Manufacturing defects
  • Incorrect personalisation caused by our team

In such cases, we will offer a replacement.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please send clear photographs of:

  • The product
  • The packaging

We will prioritise your replacement within 3-5 working days.

Late Return Requests

Requests made after the 14-day return period are generally not accepted.

Refunds

Once your return is received and inspected, we will process your refund within 5–10 working days.

Please note:

  • Original shipping costs are non-refundable
  • Refunds will be issued to the original payment method

Shipping

For Standard Shipment, delivery dates are estimates only.

CustomBella cannot be held responsible for delays caused by the carrier.

A refund can only be issued if an order is officially declared lost by the shipping provider.

Personalisation Responsibility

Please ensure all personalisation details are correct when placing your order.

Once an item enters production, the order becomes binding and cannot be changed or cancelled.

Contact Us

Phone: 01475 908 300
Email:sales@custombella.co.uk
Chat: Available on our website
WhatsApp: Available (please message us directly)