Deliveries & Returns

Custombella Delivery & Return Information

Royal Mail First Clas	Delivery between 1 - 5 working days Free UK delivery over £ 69	£2.89
Royal Mail Tracked 48	Delivery between 2 - 5 working days tracked Free UK delivery over £ 69	£3.89
Royal Mail Guaranteed Next day Delivery	Guaranteed Delivery next working day. ( excludes Sunday delivery )	£9.88
Ireland Republic	All deliveries to North Ireland are sent fully tracked. Free UK delivery over £ 149	£12.89
International Airmail	All deliveries are sent tracked. Please note import taxes and duty may apply and any costs are to be bourne by the customer.	£12.89
International Express Shipments	Please contact our Customer Service	On Request
Special Shipping requests	For special requests about deliveries don't hesitate to contact our customer service	On Request

International & European Delivery

We ship Worldwide however there is weight limit of 2 kg so if you have a larger orders please contact our customer service before placing your order.

Returns & Refunds Policy

If you are not completely happy with your purchase please contact us within 14 days and we will look into your query immediately. If the item is damaged in transit or we have made an error with the order we will send a replacement straight away.

Please email photograph's of the damage including the packaging to the email address sales@custombella.com and we will prioritise the replacement of your order within 3 working days.

Please ensure that all personalisation is correct before submitting the order as we cannot replace or refund incorrect orders.

Once the order is placed and the item has been processed for personalisation you will be committed to the order and will not be able to return the item due to the customised nature of the products we offer since they cannot be resold.

You may contact us by the following methods

Phone: 0141 846 0036
Email: sales@custombella.com