FAQs

You made a mistake when you have placed your order

✓ Mistakes can happen and we'll try our best to amend your order but on occasions we aren't able to make any changes. This is because your order is already made or in production. Please contact our Customer Service

Can you personalise my order in a language beside English ?

✓ That's no problem at all, we can personalise your item in the language you wish only maybe not all fonts are available in every language. If  you want more information please contact our Customer Service

Can you gift wrap your order ?

✓ No problem at all you can choose one of our options to gift wrap your order. We offer paper gift wrap and if you want something special we offer also special gift boxes to gift wrap your order. You find these options in our Gift category.

Can we you add a gift card for a special occasion ?

✓ With pleasure we can add for free a gift card with text. Do you want a special design or logo to be added, please contact our Customer Service

There isn't enough space in the box for my personalisation

✓ That's no problem at all. Place your order and send us an email with your order number or contact our Customer Service

Where is my order ?

✓ You can always find your tracking or shipping number in your account for each order. Do you feel your order is delayed or lost don't hesitate to contact our Customer Service

Which Shipping company will deliver my order.

✓ Most order in UK will be delivered by Royal Mail or Fedex. For international shipments please contact our Customer Service

Can I return my order ?

✓ Plain or Blank orders can always be returned but personalised items can only be returned if a mistake is mady by our services. 

How can I return my order ?

✓ Please contact our Customer Service by email, mail or chat and we will transmit you a return code. Attention returns without a return code will never be accepted.

I need my order very fast

✓ We offer different way of shipments and one of them is a next working day delivery for UK. You can also always pick up your order in our shop in Greenock ( Glasgow, UK ) For international shipments or to check if your item is in stock, please contact our Customer Service

Do you deliver outside UK.

✓ Yes we do. Daily we send many orders worldwide.  Please contact our Customer Service

You gave a wrong delivery address. Can we change it 

✓ Unfortunately if your order has already been send we can't change your delivery address no more. You can always try to contact our shipping agent directly with your shipping or tracking number. If your order hasn't been send we will be happy to send it to your new address and if the destination country will be the same there won't be any extra costs. Please contact our customer service as fast as possible.

What happens if you aren't at home when we try to deliver. 

✓ If you aren't at home when our shipping agent try to deliver it will depends on what way of shipment you have selected. Because most orders are delivered we know from experience the local post man made offen special agreements with their customers but in most cases your order will be in the nearest post office. You can also always contact our Customer Service to see how we can help to get your order as fast as possible.

Can you send my items to more then one delivery address ? 

✓ That's no problem at all we can deliver your order worldwide to so many receivers you wish ofcourse this will have an influence on the shipping costs. Please contact our customer service to get a complete quote.

Can I send my order directly to an other receipient ? 

✓ No problem at all you can place an order and send directly to your family, friend, etc... The shipping costs will be calculated on the receipient address. Do you want help or more information please contact our Customer Service

Can I choose date and time of my delivery ? 

✓ We offer next day guaranteed delivery in UK and in this case you can choose your prefered date of your delivery but an exact time sadly enough we aren't able yet to offer. For more information please contact our Customer Service

I don't want to create an account  

✓ It's not obliged to create an account. You can place an order as a guest. Do you want more information or help with placing an order as a guest, please contact our Customer Service

I've placed an order but I didn't receive a confirmation email 

✓ When you place an order there is always send a confirmation email but somethimes this can arrive in your spam You can also check if your order is confirmed in our account or checking by contacting our Customer Service

I emailed and I didn't receive any reply 

✓ I'm sorry to hear because we always try to answer all our emails in maximum 24 working hours. Did you check your spam because sadly enough somethimes our emails arrives in spam. Altough we always try to give the best service to our customers somethimes mistakes are made therefore we would like to ask to send us a new email or contact us by phone or chat during working hours.

Do you offer discounts or coupons?

✓ Yes we offer all year several discounts or coupons, follow us on Instagram or Facebook to be updated off our discounts. Beside our temporary discounts or coupons we always offer quantity discounts. Please contact our Customer Service

I would get a quote for a bespoke order 

✓ All our items are personalised or customised inhouse but even more many of our products are even made inhouse . Do you want more information please contact our Customer Service.

Can't find anything related to your query  

✓ We always try to update our FAQ as much as possible but if you don't find anything related to your query or you want some personalised information our customer service is happy to help you during working hours

I'm unhappy with my order  

✓ We're very sorry to hear you aren't satisfied and we would like to ask you to contact our Customer Service to see how to solve your problems.

You love our webshop but you want to visit us 

✓ We are happy you love our webshop and you are always welcome to visit our shop in Greenock ( Glasgow ) where you can see most of our items and more important you can see how most items are personalised with print or embroidery. Our shop in Greenock is open from Monday till Saturday : 9 am - 6 pm.

How do I contact your Customer Service 

✓ We always try to offer the best Customer Service and therefore we offer different ways how you can contact us :                                                                        


Monday - Saturday : 9.00 AM - 6.00 PM
By Phone : 0141 846 0036
By Email : sales@custombella.com
With Chat on our website : custombella.co.uk
By Facebook messenger
By Instagram messenger
By Mail or in our Shop : Custombella, 69 Cathcart St, PA15 1DE Greenock, United Kingdom